Making a customer go bonkers rarely is a good idea-especially if it is a nonsensical reason. Acer DOA’d on my notebook, ok, but I trust the guy at the phone that he really couldn’t do anything. But Blizzard really shot the bird off the tree with a World of Warcraft player!
Closing down somebody’s account is fine, but not in the way Blizzard handlerd this case. In factm, they even suppressed a friend of the user who asked about the ban on a forum. While such an approach may work on “scumbags”, it clearly was the wrong way here because it really looks like the player was not cheating.
Read more on this counterexample here:
http://infernix.net/wowban/
P.s. And BTW-this story already is all over the internet. I wonder what Blizzard’s PR department thinks of this…
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