Comments on: Dislocating customer care is dumb http://tamspalm.tamoggemon.com/2006/05/07/dislocating-customer-care-is-dumb/ Palm OS / web OS news and opinion source Thu, 09 Feb 2012 07:33:49 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: admin http://tamspalm.tamoggemon.com/2006/05/07/dislocating-customer-care-is-dumb/comment-page-1/#comment-1618 admin Mon, 08 May 2006 16:49:32 +0000 http://tamspalm.tamoggemon.com/2006/05/07/dislocating-customer-care-is-dumb/#comment-1618 Hi Someguy, but they for sure are bigger than Urban's Refill 24 ink store, deep in the arab "ghetto" of vienna... About Palms customer care..yeah, terrible. May in fact even make ot to the Rants carnival one day... Anyways, another company that is said to have great support(at least in germany) is Dell... Best regards Tam Hanna Hi Someguy,
but they for sure are bigger than Urban’s Refill 24 ink store, deep in the arab “ghetto” of vienna…

About Palms customer care..yeah, terrible. May in fact even make ot to the Rants carnival one day…

Anyways, another company that is said to have great support(at least in germany) is Dell…

Best regards
Tam Hanna

]]> By: someguy http://tamspalm.tamoggemon.com/2006/05/07/dislocating-customer-care-is-dumb/comment-page-1/#comment-1491 someguy Mon, 08 May 2006 00:46:35 +0000 http://tamspalm.tamoggemon.com/2006/05/07/dislocating-customer-care-is-dumb/#comment-1491 for the record, palm is hardly a huge company... in fact, it is truely miniscule compared to the major electronics companies like sony and dell. You do have a point, though. Palm's customer support is terrible... as is the customer support of virtually every other even quasi-major company save only a few. Perhaps the best example of a huge company somehow having amazing customer support is Lenovo. It is a chinese company with tech support based in the USA. (if anything is reverse-outsourcing, that is) What's more, their tech people actually know what they are talking about. for the record, palm is hardly a huge company… in fact, it is truely miniscule compared to the major electronics companies like sony and dell.

You do have a point, though. Palm’s customer support is terrible… as is the customer support of virtually every other even quasi-major company save only a few. Perhaps the best example of a huge company somehow having amazing customer support is Lenovo. It is a chinese company with tech support based in the USA. (if anything is reverse-outsourcing, that is) What’s more, their tech people actually know what they are talking about.

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