I suppose that is what you get with absentee owners. Try getting good service at a fast food drive-through.

David
http://www.GetMarketingInfoNow.com

I have the impression, that you mingle revenue (money received from customers) and profit (=net income = revenue – costs – taxes). If you meant 20% from revenue, then most companies would go red. On the other hand 20% of the profit could be not so much rewarding. (What if there is a loss?)

Hours of labour and opening times are regulated, for eliminating abuses and uneven concurrency advantages, or avoiding taxes. So, even the employer has not the freedom to thinker with closing times or working hours. Employees wants also a life after there working hours!

If you want be served, get up earlier!

These attitudes are really bad, as they tend to eventually propagate over a team. If one is demotivied, he usually infects others after a bit of time…

Best regards
Tam Hanna

It’s a grow over here in Canada too!

should actually have been

It’s alive and and growing over here in Canada too!

FredPC ~ a PDA Junkie

I couldn’t agree with you more… and unfortunately the attitude you describe is not limited to Vienna. It’s a grow over here in Canada too!

Besides agreeing with you, I would like to add something that I feel speaks volumes about the “right” way to do business:

Under Promise & Over Deliver

I like to translate that as: Only tell the customer what you KNOW you can deliver (not what you want / hope / plan to deliver). NEVER do less than what you promised – and take every opportunity (especially when most of them cost so little extra) to do more for your customer. Back when I owned a brick & mortar computer service company, it always brought my customers back, and their friends too!

FredPC ~ a PDA Junkie

By the way, I’ve been to Vienna (I lived in Europe for over 4 years) and it’s a beautiful place!

Nice to be a great example, though. ;P (j/k)

Regards,
Alex