A few days ago, I tried to play around a bit with ***** on my Palm Tungsten T3. OK, the product worked after a bit of time; and I wanted to gtive a bit of feedback on the insdtallation process and on how the product worked. In fact, I found a few bugs and even had an answer for one of the open questions on the product’s home page(no names mentioned, don’t want to insult anyone).
An engaged customer would now send the developer an email, this is an usual procedure in the Palm OS market. But those brothers apperently went a different way – there was no comment us link or anything on their homepage. There was no “Contact us” form, no email addess; exactly nothing. Nada!
Some of you will now say that this has become necceccary because of the excessive and insane anmount of spam floating around the internet recently, and indeed, getting 100 spam emails per day isn’t reatlly a great experience. However, spam filters exist, and many email providers even offer very good ones included into their free accouints(like the german gmx does, for example).
So, not offering a clear “contact us” link on your web site may save you a bit of hassle, but can(and usually will) cost you loads of great feedback from users and customers.
Do you offer your email address to customers?
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why not add the email + contact info in the about screen of the app?
that reduces the spam load- which spammer would install an ap just to find the email address.
Well, seems to be some strange developer out there…
Personally, I would not engage into a relationship with a website that doesn’t offer a way of direct contact options.