The last time we had a post with this headline, it was about how Blizzard closed a WOW player’s account(for marketing purposes). Today, I am annoyed myself – so please forgive me if it comes off a bit harsh.
Anyways, there is a doctor next to my house, where most of my family goes to. My father was out of house, and so I decided to get the recipies for him at the doctor’s ordination. At every doctor in the states, this is an easy process where nobody gets annoyed – however, my dear friend managed to piss me off so mich that I am still steaming two hours afterwards.
How they did it? It was damn simple. First of all, I gave them a list of what I wanted, and told them that I needed recipies for everything on the list. The clerk reacted incredibly slowly, in fact, it didn’t even speak German well and thus couldnt understand me. After I managed to communicate her what I wanted by speaking with head and hands, she told me that this would take about 30 minutes(!!I was alone in the ordination!!) and that I should sit down in the waiting room. Woo-hoo. Obviously, this clerk was very, very, very cheap – and now annoys customers.
But this was just the beginning. Every two minutes, the clerk came, asked me something, took me over to its desk and then asked me to sit down again. This process was repeated like 10 times, annoying HELL out of me. Imagine you trying to get work done, beeing annoyed every 2 minutes beeing asked about something that you have no idea of.
So, today’s rules of customer interaction are:
Don’t bug your customers
If the clerk would have asked me all it wanted to know at the beginning before asking me to sit down, I would have had a much better time. I would have read a few Joel Spolsky articles, would have managed a bit of my email, etc etc etc – and would have had a much better impression of the whole etablissement. Bugging a customer permanentely creates a messy, dumb impression – something that you want to avoid at all costs!
Don’t annoy customers with cheap staff
Cheap, unmotivated staff is a source of endless frustration and should be avoided at all costs – look at the TamsPalm posts mentioned under further reading for more on the topic!
What do you think?
Want some further reading on the topic? Enjoy this:
On cheap Staff
I don’t want your money, buddy(on motivated employees)
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