Thanks go to The Old New Thing(50% Windows, 50% cool stuff) for his post on the latest seattle monorail breakdowns – that motivated me to post this blurb from my memo pad:

You will probably still remember my horror trip to a vienniese doctor with annoying staff. If not, read up on it here:

Anyways, I had to go to that shack again today – and was pissed before I even entered. I knew that unlimited annoyance expects me, and thus started lobbying my family to change docs. In fact, today the service was very good, but the bad impression sticks…

So, think about that when pissing a customer off next time. A bad impression sticks much better than a good one….

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