Give stuff away for successful customer care

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Sep 262006

David Weiss just wrote about how Apple gave him a 100% discount code in reparation for a billing mistake. If you do customer care, his article could be interesting:
http://davidweiss.blogspot.com/2006/09/making-good-on-mistake.html

Related posts:

  1. Dislocating customer care is dumb
  2. On making regular stuff an experience
  3. A well-designed trade show booth
  4. Recycling Apple Mac Mini Boxes
  5. On the new Office UI

Posted by Tam Hanna, Site Founder at 11:15 am

One Response to “Give stuff away for successful customer care”

  1. Jakob Persson says:
    September 26, 2006 at 2:07 pm

    Palm isn’t too bad either. I dropped my stylus two years ago and the tip came off so I emailed them and asked them if they could send me a replacement, no problem. Then when it arrived it had pierced the envelope and fallen out so the envelope was empty. I explained that to Palm so they sent me a second stylus! That’s good customer care!

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