A TamsPalm reader sent this in a few days ago. Do you have any ideas what could be done?
Hello, my name is 52553672,
Many of us use one of the oldest, stable instant messaging system known as ICQ, But recently a dark side of this child company of AOL had shown its face to me. apparently ICQ had turned its back on the users and had stopped serving them.
I have been using the same ICQ number since 1999, the one I mentioned above, but about two weeks ago, with no warning, my user had simply stopped functioning.
Since then, I had tried finding out what might have gone wrong. I found out that the account was completely disabled! I could not even access the password retrieval system, the page redirects me back to the main page.
Here is a small challenge, every number has password retrieval, except
mine:
https://www.icq.com/password/retreive_password.php?uin=52553672
compared to:
https://www.icq.com/password/retreive_password.php?uin=12345678
Thanks to an Israeli Linux portal known as ´whatsup¡ I manged to get ICQ’s phone number and address. The company originated in Israel and apparently still operates from here.
Anyone can reply to them to the following address (I added +972 for international callers):
Phone: +97237665555 Fax: +97237665566
Address Mail Box 58161, Tel-Aviv Postal code 61581.
So I called ICQ, on the 11/9/06 11:30am.On the other side answered an operator that refused to give her name. I told her that my ICQ number had broke in the ICQ database, then I asked if I got to the right place where I can get support. She reapplied that there is no tech support in ICQ at all. A little confused from that answer I asked: ´so what do you do here?¡ to which she replied ´we work here!¡. I asked if there is anyone in ICQ that can help me, where she replied that there isn’t any ICQ person or service, in Israel or abroad, free or by payment that can support ICQ users.
I asked ´how can that be¡? and she answered ´many freeware programs have no support¡. I do not know if this statement is true, since many instant messaging services have some kind of human support, at least via e-mail (I think even MSN has support).
I thought that the users should know this wired fact:
ICQ had removed their human support from there site since April this year, their official support forums are full with messages like the following (this is one of the less rude ones):
I think ICQ administration doesn’t watch this forum at all. They say:
“O, users will talk each other, we will not touch them”. And, in my experience, they doesn’t answer on e-mail (taken from this thread: http://tinyurl.com/lgjle)
Currently I use a different number, I don’t know if and when ICQ will disconnect me or anyone else.
It can happen to anyone any s….












