Yours truly recently had a haircut at the vienniese Schernhorst hairdresser…and saw the following interesting/unusual scene:
By good luck, I caught the head hair stylist of the shop(Mr. Schernhorst himself)…the blond girl in the background is an other stylist(she was waiting for her client) watching him in order to ‘glean’ some skills off him.
In a Micro ISV business, knowledge is the equivalent of skills..without it, employees are not capable to work(efficiently). Formal approaches like Mentoring can help distribute know-how, but ‘grassroots’ knowledge transfer is much more effective.
The main barrier to efficient knowledge transfer in a company is pride and lack of job security…an employee who feels that he will be sacked very soon won’t share any of his skills in order to make replacing him more difficult.
Also, a workplace that puts extreme value into the ‘fight alone’ mantra will not motivate people to share their precious brain juice with their peers.
To cut a long story short – your business benefits from skilled employees. Training your existing staff to increase ROI is a good thing…and having them train one another is even better!
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