The introduction of bluetooth keyboards was hailed by handheld enthusiasts wide and far – finally, we can keep our keyboards when upgrading or changing our handheld. Freedom input has made this freedom its company name..but fails in the most pathetic fashion of them all…
Freedom’s keyboards ship with a tiny little manual that nobody looks at – but it unfortunately contains an activation code. Without that code, the installed driver refuses to work.
The driver should be downloaded from Freedom’s OTA service and then is activated on a web page…but the activation works exactly once and for only one bluetooth MAC.
Essentially, this means that a breakdown of your handheld(leading to replacement of the BT chip) may cause you to loose keyboard functionality for approximately as long as Freedom feels fit – if the company feels like never dispatching an unlock code….well, so be it.
The freedom of the customer truly shows up when swapping device(irregardless of Palm-Palm or to a different platform). Bluetooth MAC changes…no more keyboard for you…
Yes, I do understand that Freedom input needs to protect its trade secrets – and an online activation is somewhat understandable. However, why not tie it to the keyboard’s serial number and give sufficient activations?
Also, if DRM is the reason…why is the activation hotline charged at premium rates?
Overall, until Freedom Input has completely rectified the situation, I urge my readers to keep their fingers off their keyboards by all means(and I would also be happy to see stockists discontinue the stuff in order to express disagreement). The keyboards are nice and all – but the utter unwillingness and incapability to provide drivers to customers is appalling.
P.s. Belkin’s infrared keyboard is an always-ready and merry replacement…without the driver activation woes.