Comments on: T-Mobile Austria Shop horror – or – the value of trained staff

By: Tam Hanna, Site Founder

Tam Hanna, Site Founder — Mon, 12 Jan 2009 13:36:20 +0000

Hi,
please get in touch with me!

All the best
Tam Hanna

By: K. Haidar

K. Haidar — Mon, 12 Jan 2009 07:08:14 +0000

More outrageous is the quality of the service provided. My connection has been since the New Year unstable, slow with lots of cuts. I called the customer support, they were very nice but nobody is giving a clear answer. I think that they have of overload, too many customers because the problem becomes impossible between 5pm and 10 pm. Early morning it is OK.
The conclusion is that I am bound to a contract that is not providing me the service required. I am having to buy time from a WLAN service to be able to work.

By: Swamp Thing

Swamp Thing — Wed, 06 Feb 2008 19:16:19 +0000

5 credit checks? Yikes!

I don’t know if the rules are different over there, but in Canada and the U.S. one of the things included in a credit check is how many other credit checks you have undergone recently.

Too many of them at once means you may be recklessly falling into debt, and therefore are a bad risk.

I hope your friend’s credit is still okay!

By: Ryan Rix

Ryan Rix — Wed, 06 Feb 2008 15:51:26 +0000

Hi,

Verizon in the US is also notorius for bad customer service — once spent 4 hours in the shop trying to get them to replace a faulty battery only to learn they sold me a phone that they shouldn’t have offered -> me SOL! altogether cellular companies in general stretch their boundries, imo

Ryan on the run….

By: CroCo

CroCo — Wed, 06 Feb 2008 13:45:16 +0000

I guess they will say nothing at all – or maybe they will start to care about customers: in short, German Telecom employees were told to not look and respond to customer complaints etc. (read story here, unfortunately only in German http://www.spiegel.de/wirtschaft/0,1518,533393,00.html)