We have advertised O’Reillys webOS book quite a bit in the past – unfortunately, it looks like the free press they got was undeserved.
My wife just received the following email from the company (or, should I say, shack):
Dear Doris Maria,
This is notification that Palm webOS, 1st Edition is no longer accessible to you online as part of the Rough Cuts service.
If you would like to continue reading Palm webOS, 1st Edition online, you will have to access it through a standard Safari Books Online subscription.
Thank you for using the Rough Cuts service. Please check back to see what new titles have been added.
Regards,
The Customer Service Team
Safari Books Online
This means that she is no longer able to re-download her already purchased and paid content. Lovely – this kind of customer service is what entices more and more people to buy and use e-books…
Related posts:
Content, RSS
Twitter
Now, this is plain retard. You ordered something without checking what you did order, and now you’re complaining?
http://oreilly.com/roughcuts/faq.csp
I feel I should point out a warning email advising of the upcoming end of rough-cuts downloads was issued weeks ago.
In fact, TamsPalm themselves posted that very warning email: http://tamspalm.tamoggemon.com/2009/07/30/oreillys-webos-book-goes-to-print/
Hi Guys,
you don’t get the idea.
I am aware of this. I just think it is unfair.
Tam