Developers of shareware applications all have at least one heart-warming tale about an especially stupid user – one such story is below:

“I bought your weather application, and I it does not show the weather on my Treo”

Asked him what cities and what prefs he was using.

He said – “how do I know that ?”

I told him – “launch the app, …”

He said – “How do I launch the app…”

Me – “Tap its icon in the launcher”

Customer – “I dont have the app icon…”

So we go hence and forth for about a week exchanging emails…

And the last email was “oh – you mean I need to install the app on the Treo ?”

Enjoy…

Related posts:

  1. Dislocating customer care is dumb
  2. Palm Customer care – brutal edition
  3. Total customer care f***-up at Palm’s
  4. Waiting for customer care
  5. On “stupid mistakes” in customer care