Sprint’s loyalty to Palm has not paid them well in the past – whenever an article looks at the woes of Palm, commenters start to bash Sprint. If the Pre had launched on Verizon, the world…you get the idea.
In Austria, media has to cover both sides of a story…and I thought that it would be too cool to give Sprint the opportunity to “talk back”. Here is what they had to say regarding Palm:
Please tell us more about yourself and your company
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving more than 48 million customers at the end of the fourth quarter of 2009 and the first 4G service from a national carrier in the United States; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The company’s customer-focused strategy has led to improved first call resolution and customer care satisfaction scores. For more information, visit www.sprint.com.
Why has Sprint chosen to act as webOS launch partner?
Palm Pre is designed to provide the ultimate Web-enabled wireless device seamlessly integrating voice and data capabilities; it is ideally suited to leverage Sprint’s three key differentiators – our dependable 3G network, Simply Everything pricing plans and the Ready Now retail experience. Sprint and Palm have also been close partners in innovation for more than a decade and Sprint boasts the largest community of Palm users in the wireless industry.
Have your initial expectations been fulfilled?
Palm Pre had broken previous sales records (first day and first weekend) for a Sprint device, and continues to an important part of the Sprint device portfolio.
Now that Palm is facing problems, many “blame Sprint” for the problems. What do you think about that?
In 2009, Palm Pre was part of a comprehensive rebuilding of both the Sprint and Palm brands. The combination of Sprint’s robust wireless network capabilities and Palm’s innovative software and designs drove smartphone adoption for years. Sprint has worked diligently over the few years to leverage its strengths, including its robust 3G network, unlimited pricing and newly created improved retail experience with Ready Now. Meanwhile, Palm has been working exhaustively in the development of a new and revolutionary operating system that sets the standard for mobile device user interface, and ergonomic hardware that is extremely comfortable and easy to use. With the announcement of Palm Pre, Sprint and Palm built on that heritage, strengthened their industry-leading positioning and challenged the industry standard.
webOS products are now sold by various channels; often with better specs (Verizon). Has this impacted Sprint’s ability to benefit from webOS?
Sprint continues to work with Palm to introduce enhancements to our webOS devices. We were one of the first U.S. carriers to offer the 1.4 software upgrade our its customers, and will continue to work with Palm to introduce new enhancements.
I know that this is unfair to ask, but will there be further webOS products on Sprint?
Sprint does not comment about the development process for our device portfolio. Sprint is constantly working to bring our customers a strong portfolio of products and services. This includes a variety of form factors, operating systems, price points, features and appearance.
Do you plan to continue advertising the Pre and Pixi?
We have recently featured Palm products in advertising across a variety of mediums, but we do not disclose future advertising plans for competitive reasons.
On a Sprint-wide point of view: are webOS devices leading the pack in terms of sales? Revenue/data traffic per head?
Palm Pre had broken previous sales records (first day and first weekend) for a Sprint device, and continues to an important part of the Sprint device portfolio, but Sprint does not provide sales rankings or usage data for specific devices.
Do you think that Palm will still be around a year from now?
Sprint does not provide forward-looking projections about our partners. Palm is a valued partner, and we continue to work closely with them.
Anything you would like to add?
We are confident in the ability for Palm Pre and Sprint to compete with all the other hero products on the market because no other partnership combines an industry-changing device with the best value in wireless. Palm Pre is uniquely positioned to take advantage of Sprint’s three core differentiators: blazing-fast speeds on one of America’s most dependable 3G networks, Simply Everything(SM) flat monthly rate plans and Ready Now, Sprint’s revolution in the wireless retail experience.
Anything to add or ask? Leave a comment here, and I’ll try to get it answered!